Privacy & Cookies Policy | Spirited Away

Last Updated: 20 JUNE 2026

Information relating to how we use your data on SPIRITEDAWAYONSTAGE.COM

 

Introduction

This Privacy Policy describes how we collect, use, and share your personal data when you visit SPIRITEDAWAYONSTAGE.COM (the "Site") or otherwise interact with us, and explains your rights regarding that data. Please read this carefully.

This policy applies to visitors and users everywhere, including specific sections addressing your rights if you are located in the United Kingdom, California, or Canada.

 

Contents:

• Who we are

• Information you provide to us

• Information we collect automatically

• Who we share your information with

• Newsletter sign-up and marketing

• How we use your information

• How long we keep your data

• Security

• International data transfers

• Your rights (UK)

• Your rights (California)

• Your rights (Canada)

• Children's data

• Cookies

• Links

• Contact us

1. Who we are

In this Privacy Policy, "we", "us" and "our" means EMG Media & Marketing Ltd ("EMG"), registered office at Sovereign House, 212–224 Shaftesbury Avenue, London WC2H 8PR. EMG operates this Site on behalf of, and in connection with, the "Spirited Away" stage production, produced by [Toho Co., Ltd. / relevant production entity].

For the purposes of the UK GDPR, the Data Protection Act 2018, and equivalent laws in other jurisdictions described below, EMG is the controller of personal data collected through this Site, except where this policy states that another party (such as PW Productions, in relation to the London production) acts as a separate controller for a specific, limited purpose — see Section 4.

We will process your personal data in accordance with this policy and all applicable data protection laws, including the UK GDPR and Data Protection Act 2018, the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CPRA"), and Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA"), as applicable to you based on your location.

We may update this policy from time to time. Material changes will be notified via a notice on the Site and, where we hold your contact details, by email.

 

2. Information you provide to us

When you contact us, sign up for updates, or otherwise interact with the Site, you may provide:

Identity information: first name and last name

Contact information: email address

Location preference: the show location you're interested in (e.g., London, Toronto, Los Angeles)

Marketing and communications information: your preferences regarding marketing and communications from us

Records of any correspondence you have with us by email or otherwise

 

3. Information we collect automatically

When you visit the Site, we automatically collect:

Technical information: IP address, browser type and version, time zone, device and operating system information

Usage information: how you interact with and use the Site, collected via Google Analytics and similar tools

Cookie data: as described in Section 14

 

4. Who we share your information with

We share your personal data with the following categories of recipients, only for the purposes described:

a) PW Productions — If you sign up for updates and select London as your show of interest (or otherwise indicate interest in the London production), we share your name and email address with PW Productions, the co-producer of the London production at the London Coliseum, so that they can send you information about the London show. PW Productions will act as an independent controller of this data for that purpose. This sharing only occurs if you have separately opted in, as described in Section 5 below — signing up for updates about Toronto or Los Angeles does not result in your data being shared with PW Productions.

b) Service providers — We use third-party service providers to help us operate the Site and manage our contact database. This includes Pazaz Digital Ltd, Flat 3, 37 Station Road, London, England, SW13 0LF, which processes personal data on our behalf as our appointed data processor under a separate Data Processing Agreement between EMG (as data controller) and Pazaz Digital (as data processor). Under that agreement, Pazaz Digital may only process your personal data in accordance with our instructions and for the purposes we specify, and is subject to contractual obligations regarding confidentiality and data security. We also use other service providers in this category, including IT hosting providers and Google Analytics (see Section 14), who similarly process data on our behalf, under contract, and only for the purposes we specify.

c) Advertising partners — As described in Section 14, we work with third-party advertising and analytics partners (currently including Admaxim, Affectv, Crimtan, Quantcast, and Rocket Fuel) who may receive information via cookies for the purpose of showing you more relevant advertising. If you are a California resident, this may constitute a "sale" or "share" of personal information under the CPRA — see Section 11 for your opt-out rights.

d) Business transfers — If EMG or the Spirited Away production is sold, merged, or transfers substantially all of its assets, personal data may be transferred to the acquiring party as part of that transaction.

e) Legal and compliance — We may disclose personal data where required to comply with a legal obligation, court order, or regulatory request, or to establish, exercise, or defend legal claims.

f) Professional advisors — Our external auditors, lawyers, and accountants, where necessary for their engagement.

We do not sell your personal data for money, and we do not share it with any party not listed above without either your consent or a separate update to this policy.

 

5. Newsletter sign-up and marketing

When you sign up for updates via the form on this Site, you will see the following consent language:

☐ I agree to the Privacy & Cookies Policy and acknowledge that I will receive emails about the show(s) I've selected above.

☐ If you selected London: I also agree that my name and email address may be shared with PW Productions, co-producer of the London production, so that they can send me information about the London show. (This checkbox only appears/applies if London is selected as a location of interest.)

You may withdraw this consent, and unsubscribe from marketing generally, at any time by:

Contacting us at [email protected]

Using the "unsubscribe" link in any marketing email

If you wish to withdraw consent specifically for PW Productions while remaining subscribed to EMG updates, contact us at [email protected] and we will notify PW Productions to delete your data from their systems.

6. How we use your information

PurposeData usedLegal basis (UK)Respond to enquiriesIdentity, ContactLegitimate interestsSend marketing updates about the show(s) you selectedIdentity, Contact, Marketing preferencesConsentShare your data with PW Productions (London only)Identity, ContactConsent (separate opt-in)Improve the Site via analyticsTechnical, UsageLegitimate interests / Consent (cookie-dependent)Site administration and securityIdentity, Contact, TechnicalLegitimate interests / Legal obligation

For California and Canadian residents, see Sections 11 and 12 for the equivalent legal bases and purposes recognized under CPRA and PIPEDA.

 

7. How long we keep your data

We retain personal data only as long as necessary for the purposes described in this policy, including to satisfy legal, regulatory, or reporting requirements. Newsletter sign-up data is retained until you unsubscribe or until 2 years after the relevant show's run has concluded, whichever is earlier, unless you have engaged with us more recently. Contact us at [email protected] for details of our retention schedule.

 

8. Security

We use reasonable technical and organisational measures to protect your personal data, including secure hosting and access controls. No transmission over the internet is completely secure, and we cannot guarantee absolute security of data transmitted to the Site.

 

9. International data transfers

Because this Site serves audiences in the UK, Canada, and the United States, and because we and our service providers (including PW Productions and our email/CRM platform) may be located in different countries, your data may be transferred internationally. Where we transfer personal data out of the UK, we rely on UK adequacy decisions, standard contractual clauses, or another lawful transfer mechanism, as described further at [email protected]  on request.

 

10. Your rights (UK / EEA residents)

If you are located in the UK, you have the following rights under the UK GDPR: access, rectification, erasure, restriction, data portability, and objection, including the right to object to direct marketing at any time. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

To exercise these rights, contact us at [privacy contact email].

 

11. Your rights (California residents) — CPRA

If you are a California resident, you have the right to:

Know what personal information we collect, use, disclose, and (if applicable) sell or share, and to request a copy of it

Delete personal information we hold about you, subject to certain exceptions

Correct inaccurate personal information

Opt out of the "sale" or "sharing" of your personal information, including for cross-context behavioral advertising. You can exercise this right using the "Do Not Sell or Share My Personal Information" link at the bottom of this page, or by contacting us at [privacy contact email]

Limit the use of sensitive personal information (not applicable — we do not collect sensitive personal information as defined by CPRA)

Not be discriminated against for exercising any of these rights

We do not knowingly collect personal information from consumers under 16 years of age without appropriate consent. If we learn we have collected data from a minor without the required consent, we will delete it. If you believe a minor has provided us with personal information, contact us at [email protected] 

 

12. Your rights (Canada residents) — PIPEDA

If you are located in Canada, you have the right to access the personal information we hold about you, to request correction of inaccurate information, and to withdraw consent to our collection, use, or disclosure of your personal information at any time (subject to legal or contractual restrictions).

We collect, use, and disclose your personal information only for the purposes identified in this policy, and we will seek meaningful consent before using it for any new purpose.

For more information you can contact us at [email protected] . If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).

 

13. Children's data

This Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [privacy contact email] so we can delete it.

 

14. Cookies

We use cookies to help us to provide you with a good experience when you browse our Site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree to this. Cookies contain information that is transferred to your computer's hard drive. Cookies are widely used in order to make websites work, and to work more efficiently, as well as to provide information to the owners of the website (and any third parties they work with) and to manage elements of their business. Without certain cookies, some areas and functionalities of a website will not work. If you would like to find out more about cookies please visit www.allaboutcookies.org or www.aboutcookies.org, which explain how cookies work and how you can manage their use. We use the following cookies: Strictly necessary cookies. These are cookies that are required for the operation of our Site to enable you to move around our Site and use its features. Without these cookies our Site does not work properly. Analytical or performance cookies. These cookies help us understand how many people visit our Site and how they navigate through it. This information helps us make our Site better, ensuring that visitors can find what they need easily. The data collected by these cookies is combined and anonymous, so it doesn't identify you personally. If you disable these cookies, we won't know when you visit our Site and won't be able to track how well it's performing. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites. You can find information about the individual cookies we use and the duration and purposes for which we use them within our Site cookie report. The cookie report will also show you which of the cookies are third party cookies and which third parties we are working with. Blocking or deleting cookies You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You can also delete cookies by selecting the appropriate option in your browser settings. If you use different computers or mobile devices in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our Site. You can also choose to reject optional cookies in our cookie banner. If you have any questions about our use of cookies, please send us an email at [email protected]. How to contact us about your privacy If you have any questions about the way in which we collect or process your information, please contact us. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to EMG MEDIA & MARKETING LTD, SOVEREIGN HOUSE, 212 – 224 SHAFTESBURY AVENUE, LONDON WC2H 8PR . If you are in the UK, you can also find out more about your rights under applicable data protection laws, including the UK GDPR, by visiting the Information Commissioner's Office (ICO) website at www.ico.org.uk or by writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF. If you believe that your rights have not been respected at any time then you also have a right to contact the ICO to ask them for a resolution.

Website Privacy & Cookies

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. They make it possible for us to provide our online ticketing service and track visitor statistics, such as returning visitors.

You may see a pop-up cookies message when you first visit SPIRITEDAWAYONSTAGE.COM. When visiting the SPIRITED AWAY ON STAGE website a cookie determines whether a visitor has accepted the use of cookies on the SPIRITED AWAY ON STAGE website and whether to display the pop up cookies message or not.

Cookie Name: allowCookies 

Purpose: This cookie is set to acknowledge that the user has accepted the use of cookies on SPIRITED AWAY ON STAGE website. If set then it will not display the introductory message.

There are a few different types of cookies.

Performance cookies - these cookies allow the website to identify preferences and support how the website functions. The information these cookies collect is made anonymous which means we will not be able to identify you personally.

These cookies also support social media components, like Facebook or Twitter so you don’t have to login every time you share embedded content. When you visit a page on our website with embedded content from social media platforms (such as Facebook, YouTube etc) these providers may set their own cookies on your web browser to set the success of their application and to customise that application to you. We don’t control these cookies, you can manage your settings directly within those platforms. 

Third-party cookies and targeting may be placed on a user’s device which remembers that you have visited certain websites. This is in order to provide you with a targeted advert most relevant to you and your interests, and is referred to as online behavioural advertising, or OBA. These cookies can track your visits, but they don’t know who you.

The data they collect is subject to their own privacy policies and may allow other companies to use cookies to collect information about your website usage and advertising interaction. You can opt-out from targeted advertising – please see the ‘managing cookies’ section below for more information and links.

Without these cookies, online advertisements you see may be less relevant to you. 

Advertising cookies, as outlined above, you can manage third-party advertising cookies through the Interactive Advertising Bureau

To the best of our knowledge, below is a list of our main advertising network partners, who set cookies on our website to provide targeted adverts relevant to you and your interests:

Admaxim

Affectv 

Crimtan 

Fifty 

Quantcast 

Rocket Fuel

To opt out of their cookies follow the link provided. Please note, this does not mean you will see fewer adverts; you will still see the same number, but they will be less targeted to your interests.

Google Analytics

SPIRITED AWAY ON STAGE website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of SPIRITED AWAY ON STAGE website and compile reports for us on activity on SPIRITED AWAY ON STAGE website. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data held by Google. By using SPIRITED AWAY ON STAGE website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

 

Click here to find out how to reject or delete these cookies.

See further information below for more details on the cookies used with Google Analytics. 

Cookie: Google Analytics 

Name: _utma, _utmb, _utmc, _utmz, _atuvc

Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

 

SPIRITED AWAY ON STAGE website may include content embedded from external sites. When visiting pages with content embedded from YouTube, Twitter, Facebook and others you may be presented with cookies from these websites. SPIRITED AWAY ON STAGE has no control over these cookies and we suggest that you check the information available on the relevant websites if you wish to learn more. 

Managing cookies

It is easy to manage your cookies by adjusting your browser settings. For more information about cookies and how to opt-out, visit any of the following industry bodies:

European interactive digital advertising alliance

Digital Advertising Alliance

Network Advertising Initiative 

Third Party Ad Tracking

On occasion SPIRITED AWAY ON STAGE website will use tracking services to monitor the response from adverts we place on third party websites. These services may use cookies to track visitors who have clicked through from these ads, data from which is used to assess the advert’s performance.

 

Browsers

All browsers are different, but by adjusting your browser settings you can prevent your browsing from being tracked. Here are links to the help pages on the major browsers, where you can manage your cookie settings:

Safari

Google Chrome 

Microsoft Edge

Mozilla Firefox

 

15. Questions, comments, and requests regarding this policy should be addressed to:

EMG Media & Marketing Ltd Sovereign House, 212–224 Shaftesbury Avenue London WC2H 8PR

UK residents may also contact the Information Commissioner's Office (ico.org.uk). California residents may also contact the California Attorney General's office. Canadian residents may also contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).